Shipping policy

At SteadyBuy, we work hard to ensure your order is processed and shipped as smoothly and efficiently as possible. While we always act in good faith and to the best of our ability, shipping timeframes and outcomes cannot be guaranteed due to factors outside of our control.

1. Order Processing Time

All orders are processed within:

- 1–5 business days (excluding weekends and public holidays)

Processing time refers to order verification, packaging, and dispatch preparation. During peak periods, promotions, or supply disruptions, processing may take longer.

2. Shipping Timeframes

Estimated delivery time after dispatch:

- New Zealand: 5–20 business days

- International: 7–25 business days

These are estimates only, not guarantees. Actual delivery times may vary due to:

- Courier delays

- Customs processing

- Weather conditions

- High shipping volumes

- International transit disruptions

3. No Guaranteed Delivery Dates

We do not guarantee delivery by a specific date, even if an estimated timeframe is provided. By placing an order, you acknowledge and accept that shipping delays may occur.

4. Tracking Information

Where available, tracking details will be provided once your item has been dispatched. However:

- Tracking availability is not guaranteed on all orders

- Tracking updates are handled by third-party couriers

- We are not responsible for delayed or missed tracking scans

5. Lost, Delayed, or Stolen Packages

Once an order has been handed over to the courier, responsibility for transit lies with the shipping provider.

We are not liable for:

- Lost parcels

- Stolen packages

- Delays caused by the carrier

- Incorrect delivery by the courier

That said, we will make reasonable efforts to assist by:

- Contacting the courier

- Submitting delivery investigations where possible

- Providing any documentation required to support the case

We do not guarantee that investigations will result in a refund or replacement.

6. Incorrect Address

Customers are responsible for providing accurate shipping information. If an order is delayed, returned, or lost due to an incorrect or incomplete address, we:

- Are not responsible for replacement or refund

- May offer re-shipping at the customer’s expense

7. Customs, Duties & Import Fees (International Orders)

International customers are responsible for:

- Customs clearance

- Import taxes

- Duties or additional fees

We are not responsible for delays or charges caused by customs authorities.

8. Best-Effort Commitment

While SteadyBuy cannot guarantee flawless shipping outcomes, we commit to handling every order with care and professionalism and to supporting customers to the best of our ability when issues arise.