frequently asked questions
Will I receive tracking for my order?
Yes. Once your order has been dispatched, you’ll receive a confirmation email with tracking details so you can follow your delivery every step of the way.
How long does it take for home delivery?
Delivery times vary depending on your location and the product ordered. Most orders arrive within 7–24 business days.
Once your order has been dispatched, you’ll receive a confirmation email with tracking details so you can follow its progress.
What courier do you use for deliveries?
We work with trusted international and local courier partners depending on the destination and product.
Your dispatch confirmation email will include tracking details and the courier handling your delivery.
I haven’t received a dispatch email/email confirmation?
Dispatch emails are sent once your order has been processed and shipped.
Please check your spam or promotions folder first. If you still can’t find it, feel free to contact us and we’ll be happy to help.
Where do your products ship from?
Our products are shipped from trusted suppliers and fulfilment partners.
To keep costs fair and selection high, some items may ship from different locations depending on availability.
Do you offer local pickup?
At this time, we don’t offer local pickup. All orders are delivered directly to your chosen address for convenience.
Do you deliver on Weekend?
Delivery days depend on the courier and your location. Most deliveries occur on business days, though some couriers may deliver on weekends.
Can you confirm you have received my return?
Once your return has been received and inspected, we’ll send you a confirmation email.
If you’ve sent a return and haven’t heard from us within a reasonable timeframe, please contact our support team by sending an email to support@steadybuy.com
How long will it be before I get a refund?
Refunds are typically processed within 5–10 business days after we receive and inspect your return.
Once processed, your bank or payment provider may take additional time to reflect the refund.
Who pays for return postage?
Return postage costs are the responsibility of the customer unless the item is faulty or incorrect.
Full details can be found in our Returns & Refunds Policy.
Why am I being charged for delivery on my order when it states standard delivery is free?
All our delivery charges are pre-set by our Free standard delivery applies to orders that meet our eligibility requirements.
Some products, destinations, or shipping upgrades may incur a delivery fee, which will always be shown clearly at checkout before you complete your order.
Why have you not refunded the original delivery charge?
Original delivery charges are non-refundable unless the item was faulty or incorrect.
This is because delivery services are completed once the order is shipped.
Is it safe to shop on SteadyBuy?
Yes. All payments are processed securely, and we never store your payment details.
We’re committed to clear listings, honest policies, and a straightforward shopping experience.
